Reference

Open puli toto Legal terms before access

puli toto Legal terms set out how account access, wallet checks and policy requests work before you enter the lobby.

Account termsData requestsLocal-law accessWallet checks
puli toto Open puli toto Legal terms before access
POLICY HELP

Contact us when Legal wording needs help

A clear contact path matters when a policy question affects your account or wallet status.

Account route Open account help from your signed-in area and name the Legal section you are…
Wallet status For DANA, OVO, GoPay or QRIS questions, attach the payment reference and state whether…
Access request If access changes after a policy check, contact us through the account support path…
DATA PRACTICE

Protect your account through clear Legal steps

We handle this policy area through practical account controls rather than broad promises. Your sign-in details, payment references and policy requests are used to operate checks, respond to support and keep an…

Data handling

We use account details, verification results and payment references for access checks, wallet matching and support replies. Send only the details requested for your case, and remove unrelated personal data from screenshots before attaching them.

Cookie choices

Cookies can help keep your account session and policy page settings working between screens. Your browser controls whether cookies remain; clearing them may sign you out and require the account step again before you continue.

Account security

Keep your password private and use only your own device when completing account access. We may ask for phone verification before access, and we will not ask you to disclose a password in a Legal support request.

Record retention

We retain account, receipt and policy-request records for the period needed to operate checks, resolve disputes and meet applicable obligations. The exact period can depend on the record type and local-law requirements.

Request a change

To ask for a correction to account details, use account help and identify the field that needs changing. We may request a matching account or phone check before applying an update to protect your account.

Who responds

Our account support team handles Legal questions, access conditions and data requests through the signed-in support route. Provide the policy heading and your case reference so the reply reaches the right record.

Find answers before opening your account

These Legal answers cover the questions we expect before account creation: whether access is permitted, what data supports a check, how wallet records are handled and where to request a correction. Read the relevant answer first, then contact account support if your situation needs a case-specific response.

The Legal section covers account access, regional eligibility, phone verification, wallet records, cookies, data requests, policy changes and support handling. It does not replace local law. Access depends on local law, so check the terms that apply to your location before opening an account.

Yes. Open the account menu in your mobile browser and select the Legal path before entering the lobby. The page is readable on a phone, while account and policy requests may still require phone verification where local law permits.

Phone verification helps us connect the account request to the correct account holder and reduce mistaken access. Enter the requested code only on the account screen. We will not ask for your password, wallet PIN or private security code through support.

DANA and QRIS references can be used to match a payment request with your account and resolve a receipt or status question. Keep the reference available, but do not send wallet passwords or PINs. A policy check may pause processing where local law permits.

Use the signed-in account support route and identify the exact field that is incorrect. Add your case reference and explain the requested correction. We may ask for a matching phone or account check before changing the record connected to Legal access.

We may update the displayed terms, restrict a route or ask you to complete another account check when local requirements change. Access depends on local law. Read the current Legal wording before continuing, and contact account support if the change affects your request.

Sign in, open account help and select the policy or data subject that matches your question. Include the heading, device type and any payment reference involved. This gives our support team a usable case trail without requiring your password or wallet credentials.